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FAQs
Planning parties can be very stressful! We never want you to feel alone, after all, that's what we're here for! Take a read of our frequently asked questions, but also don't be afraid to ask anything not covered below.
We will give you a call after your booking is confirmed to talk you through the process, and several days prior to your party you will also be contacted by your entertainer to introduce themselves and answer any last minute queries you may have.
How do I book my party?
Our booking process is quick and easy! Simply fill out the enquiry form on our home page, and we will reach out via phone or email within 24 hours to go over specific details of your party, answer any questions you may have, and confirm your booking with a deposit payment. Please note that your party is NOT BOOKED or confirmed until a payment is made.
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We always recommend you book 2 months in advance to help ensure your preferred date, time, and character selection will be available. However, depending on availability, we may be able to take bookings up to a few days prior to your event, as we understand there can be entertainment emergencies!
I can't see my preferred character listed - do you take requests?
Yes we do! We are always looking to expand our range of characters and the best way of knowing which character to add next is by taking requests! We will always endeavour to fulfil any request within reason, however we may need sufficient notice before your booking date to ensure we can source our costume in time at the same level of quality as our existing characters. We tend to have our costumes custom made so these can take anywhere between 1-3 months to arrive. Please enquire for a rough time frame for your selected character.
What forms of payment do you accept and when is payment due?
Once you have submitted your Party Booking Form, you will be provided with our details where you can send your deposit via BACs transfer. The remaining balance is paid to your performer in cash on the day.
The deposit is non-refundable should you decide to cancel your event after confirming, but transferrable if you wish to move your party to another date.
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In the rare event in which we would not be able to provide our services, you will be fully refunded.
Do I need to provide anything?
Your entertainer will come prepared to run the party for you! This includes a speaker and microphone with music provided, party games and props, prizes and a pre-made pass the parcel as well as a gift for the birthday child. All we ask is that you source the venue, catering and decorations for the party. As an idea for set up, we find it is also helpful to have a table and chair provided for your entertainer, close to a plug socket, if possible, to connect their speaker.
How many children can I have attend my party?
We find that our entertainers can manage groups of up to 25 children successfully. If you are expecting more than 25 children, we HIGHLY recommend booking more than one character, or opting to include an assistant, in order to make sure we are able to complete the activities offered in your package.